How do I update my payment method?Updated 7 days ago
Subscription Management
Updating your payment method in the customer portal
- Log into your customer portal
- Select Subscriptions
- Go to the Account tab
- Scroll down and click Manage payment methods
- From here, you can edit your existing payment methods or add a new one
Updating your card changes the payment method for all future orders, not just your next one.
If you use Shop Pay for purchases
Not sure if you're using Shop Pay? It's a secure digital wallet that speeds up checkout by storing your payment information. If you see "Shop Pay" at checkout, you're using it. You can also look for the purple Shop Pay logo on your payment methods, or check the Shop app.
To manage your payment methods through Shop Pay:
- Open the Account tab in the Shop app
- To add a card: Tap the + button
- To delete a card: Tap the card you want to remove, then tap Delete
- To change the billing address: Delete the card and re-add it with the new address
Want to stop using Shop Pay? Follow the Opt Out of Shop Pay guide. Digital wallets like Shop Pay, Apple Pay, and Google Pay are managed by those providers, so we can't change their settings for you.
Can't remove payment info from your account? Email us and we'll take care of it. Let us know if you run into any issues!